FREQUENTLY ASKED QUESTIONS

Delivery

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders placed by 12pm AEST will be posted same day. All orders are sent via Australian Post domestic services. e.g. EXPRESS POST

VIC 2-4 Business Days | NSW 1-2 Business Days
ACT 1-2 Business Days | SA 1-3 Business Days
QLD 2-6 Business Days | TAS 2-6 Business Days
NT 3-6 Business Days | WA 3-6 Business Days

*Rural Areas may take a little longer

CAN I USE A FAKE NAME ON THE DELIVERY ADDRESS?

Yes, at your own risk. We advise you to do what you’re comfortable with. Although we have never had any issues with law enforcement, so we encourage using your real name as we feel it’s 100% safer. You just need to make sure the address matches your id, if picking up from the local post office. Please note using a fake name for Parcel Lockers does not work.

DO I HAVE TO SIGN FOR THE PACKAGE?

No. You will not need to sign for the package. You may need to show ID with the same address if picking up from the post office.

WHERE IS MY ORDER SENT FROM?

All orders are sent from within Australia, meaning there is no need to worry about customs or border force interception. We have a 100% delivery success.

CAN I USE A PO BOX AS DELIVERY ADDRESS?

Yes. PO boxes are a great option if you’re not home for delivery.

I WOULD PREFER TO PICK UP MY PACKAGE FROM THE POST OFFICE IF I MISS DELIVERY, IS THIS POSSIBLE?

Yes. Please make a note of this when placing an order in the order notes section and we will make a request with the delivery company to ensure this happens.

WHAT IF I’M NOT HOME FOR DELIVERY?

The item will be left in your mailbox or safe location if possible. Otherwise a “missed delivery card” will be left and need to pick up from the post office.

Ordering & Payments

HOW CAN I TRACK MY ORDER?

As a security step we do not currently provide tracking numbers. If your order has gone 3 weeks without being delivered we will happily review your tracking and advise on its whereabouts. Due to the operational security requirements and stealth nature of our postage techniques, tracking information may not be visible online until the day of delivery.

HOW DO I PAY FOR MY ORDER?

We only accept Bitcoin. This is to ensure an anonymous transaction for both parties. This ensures both customer and our business are safe from law enforcement. Please check out the how to order page for detailed information on how to order safely and quickly with Bitcoin.

HOW MUCH IS POSTAGE?

All orders are sent via regular services. For orders above $500, postage is FREE. For orders below $500, postage will be a flat rate of $15.

HOW WILL MY ORDER BE PACKAGED?

We will ensure your package is always packaged safely and discretely. All items will be bubble wrapped and we will use certain stealth techniques as needed. The outside of the package will be plain with no indication of what’s inside or our company details. This is to ensure safety from law enforcement and so that you’re comfortable receiving the package.

MY ORDER HASN’T ARRIVED WHAT SHOULD I DO?

If you order hasn’t arrived after the given time guide, please contact us and we will investigate and resolve the issue promptly.

VIC 1-2 Business Days | NSW 1-2 Business Days
ACT 1-2 Business Days | SA 1-3 Business Days
QLD 2-6 Business Days | TAS 2-6 Business Days
NT 3-6 Business Days | WA 3-6 Business Days

*Rural Areas may take longer

I DON’T KNOW HOW TO USE BITCOIN IS THERE ALTERNATE PAYMENT METHODS?

Unfortunately, we only accept Bitcoin at this time for safety reasons. Bitcoin is very easy and safe to obtain. Please see our “How to order” page for more details. The whole process can take less than 5 minutes.

DO YOU OFFER DISCOUNTS FOR BULK ORDERS?

Yes. For bulk orders we can offer competitive pricing. Please contact us via email: support@auwidepharma.com to discuss your specific needs.